![]() Here’s a quick run-through of 26 major players that give Vimeo a run for its money. The good news for users is that there are more video-sharing and live-streaming choices than ever. Vimeo seems stagnant in its growth and appears to be struggling with gaining traction with today’s audience. The simple answer would be “no”, given what other sites offer. Is it still a good option in 2023, and is it really impossible to get a better deal at a similar price tag? So, where is the platform now, and how does it compare to other video streaming and video-on-demand platforms in 2023? In this post, we will go over what Vimeo offers its users in exchange for the steep 75$ fee. It’s a thriving community of over 60 million video creators and 175 million members, mostly related to film, art, music, and animation. ![]() Has Vimeo maintained its position and relevance over the years?Ĭurrently, Vimeo has a reputation for attracting the more “ artsy” crowd. But one thing we learned from the fall of Nokia is that being there first doesn’t always equate to being the best. The platform that preceded YouTube was considered an industry leader in small-scale online streaming. Please contact our support team for additional help.Remember Vimeo? The video-sharing platform launched in 2004 and emerged as a competitor to the famous site “Collegehumor.” Vimeo was one of the earliest platforms for video makers and content creators. Of course, we’re happy to work directly with the customer to resolve these issues! We understand that these declines can be frustrating and difficult to cope with. My customer is still experiencing issues after calling their bank, what can I do? You can review additional support options in this guide. While this accounts for a small number of users on OTT, our buyer support team can assist with the user if they submit a ticket request from your site’s branded help center. ![]() A small number of these assessments may result in false flagging, which ultimately ends with the user being blocked from paying via the payment system. We utilize Stripe’s machine-learning technology to optimize acceptance rates for transactions. Updating the card after the subscription expires will not automatically charge the card the user will need to re-purchase. The customer should check with their bank about the bank’s transaction processing rules.įor credit/debit cards approaching their expiration date, our system will email the account holder to update the card prior to renewal. Some banks may also have restrictions and may not allow purchases from certain countries or currencies. For these reasons, we refer the cardholder to their financial institution to provide more information. ![]() Bank issuesĪs the payment provider, we’re not always able to see the decline reason since there are many factors such as insufficient funds/credit, security holds, etc. If they are using a supported card, the customer should double-check that the information is entered correctly, including the card number, CVC, and zip code.Īfter confirming the details are correct, it is possible they are running into a bank issue (detailed below). Ensure that the user is attempting to purchase with an authorized card brand before moving forward with the purchase. The bank may decline the authorization step, without providing a specific reason, so it can be difficult to pinpoint the reason for the decline.įirst, review the supported payment methods on the OTT platform outlined in this guide. Once the hold is authorized by the bank, the uncaptured $1 hold will drop within 3-5 business days. When your customer initiates a transaction, Stripe (our payment processor) sends a request to the issuing bank for a $1 authorization to verify that the card is valid and the bank will allow a charge. Aside from user error or bank declines, payment rejections may occur when the payment is flagged as potentially fraudulent. ![]() Payments can result in failure for a variety of reasons and we understand that they can result in a loss of revenue. My customer is still experiencing issues after calling their bank, what can I do?.⚠️ Note: For app payment issues (iOS, Android, Roku, etc.), refer your customers to the relevant app store support, as these cannot be managed through your tools or our support team. This guide is meant to help you ( the seller) with common transaction issues we see for web-based purchases by your customers ( the buyers) on the Vimeo OTT platform. ![]()
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